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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michaela Robinson

October 3, 2024

1  out of  5
rating by Michaela Robinson
"worst state farm office i’ve ever had, horrible communication"
We responded:
"We apologize for any miscommunication. It is certainly not our standard of care. We wish you the best."
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John Culpepper

May 20, 2024

5  out of  5
rating by John Culpepper
"Matt Orr State Farm office in LaGrange are excellent. Sharon reconciled my insurance issue within 20 minutes. Wow. What a team."
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Steve Shirley

October 3, 2023

5  out of  5
rating by Steve Shirley
"Great place, great history, wonderful experience."
We responded:
"Thanks for the kind words."
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JD Darling

August 18, 2022

5  out of  5
rating by JD Darling
"Fast, courteous, professional"
We responded:
"Thanks for the Five Star Review."
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Hazel Hampton

July 22, 2022

5  out of  5
rating by Hazel Hampton
"I was there to pay my husband payment.."
We responded:
"Thanks for the 5 star review."
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Cindy Bucheger

July 21, 2022

1  out of  5
rating by Cindy Bucheger
"I'm a little frustrated!! I hate insurance companies!! Have had insurance with these guys for over 20 years!! NEVER EVER filed a claim, home nor vehicle!! The one time I need to use them, they tell me I have a 3500.00 deductible!! The cost to take care of the project was only 1500!!! RIP OFF!! it should be against the law how these freaking companies take money every month, and you never get to use until one day but you got to come up, with an Astronomical amount of money for a freaking deductible!!😡😡"
We responded:
"We are sorry to hear that your claim experience was not what you expected. We try to be a good value for the premium you pay, Deductible's are the bad part, however please know that we are willing to review the deductibles versus the premium paid. Again, we are sorry for the less than positive experience that you had in the claims process,"
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Sharon Tschudy

August 21, 2021

5  out of  5
rating by Sharon Tschudy
"It was great they listen and very good answer my questions"
We responded:
"Thanks for the kind comments. We appreciate that you took the time to provide us the information."
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Michael Aldredge

July 3, 2021

5  out of  5
rating by Michael Aldredge
"Good online service. Fair prices."
We responded:
"Thank you for the 5 star review, Michael! We strive to provide you with the insurance you need and the value you deserve! We appreciate you taking the time to leave us your feedback!"
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Morgan /DSG

April 20, 2021

5  out of  5
rating by Morgan /DSG
"Go see Megan! She is the best!"
We responded:
"Thanks for your review!"
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Jolanda Curry

March 22, 2021

4  out of  5
rating by Jolanda Curry
"I love the ladies. They are very nice and took care of all my needs."
We responded:
"Thank you. We appreciate the review. As always, we strive to get better each and every day."
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Richard Lawhorn

November 2, 2020

5  out of  5
rating by Richard Lawhorn
"Verry helpful and very nice thank you"
We responded:
"Thank you for taking the time to share your experience with our agency, Richard. We appreciate the 5 star review! If we can assist you with any of your insurance questions or needs do not hesitate to call!"
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Tara Emory

May 14, 2020

5  out of  5
rating by Tara Emory
"Megan E St.Clair was very professional and answered all of questions. She knows her job and does it well. I would recommend Matt Orr to anybody."
We responded:
"Thanks Tara. Be Well and Stay Safe!"
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Andrew Stargell

February 14, 2020

4  out of  5
rating by Andrew Stargell
"A man named Tyler told me about State Farm. I met Mr. Orr after the fact. My first in counter at his office was Ms. Jessica, who 's professional character and knowledge of her work sold me on buying insurance there. Thanks Ms. Jessica"
We responded:
"Thanks for the kind words"
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Mary Chandler

January 16, 2020

5  out of  5
rating by Mary Chandler
"Very friendly. Unfortunately their rates were not the best."
We responded:
"We appreciate the review. Rates are a part of the equation and we appreciate the opportunity. Thanks again. Matt Orr"